Why Select Crisp? Intercom Io Api
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right decision for your business and startup as well. You will know how to compare live talks and that metrics could be significant for you also. Intercom Io Api
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the benefit. So our decision was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), here the cost scaling was intriguing. All live chats we tried had this feature, a few at higher price tags, others together with a poorly executed search feature, therefore the background wasn’t available. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can not limit on the contacts we make because we actually want to make contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do at Storyblok, we don’t want to limit the user to the usage of this system (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics people live talks offer. To be honest, we’re not sending many emails, because we hate spam on the side. Therefore we want to send certain mails to particular target groups and again: we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose 1 account for the entire group (which is cheap with most solutions), or you could go for one chair for every team member. Since we like to get that personal approach to our customers the notion of using one account for the entire group was dropped instantly. We have begun to compare the very first paid program contrary to the majority of the high tier programs to see the way the cost scales . The highest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Intercom Io Api
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools – so we concentrated on how they operate and function with Slack. We tested some of these and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we compared the lower grade plans and feature together with the highest tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those attribute we didn’t need but might need to pay for. We are pleased to say we think we have the best match for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all clients who are looking for a live chat themselves. We’ve updated to the Crisp endless plan some time ago, and are glad that we made that decision. If you have a query or want to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Intercom Io Api