Overview Internet Chat Lines
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this tool, and using live chat available on your website is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Internet Chat Lines
The Live chat app itself is much more involved than your average customer. You will be able to see each of those visitors which are on your site at any particular time, as well as their IP address, their own referral origin, their regional time, working system and a whole lot more. While some of the info will be much more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a site which looks a little old fashioned. It looks like it’s packed with ads, but it is only a site edition of ProvideSupport. If you wont let this disturb you too much, you may read the next steps that you ought to take, like customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats between representatives. Another agent can follow the case and reply within minutes. It’s useful when an agent doesn’t have the knowledge to address the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Internet Chat Lines
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The movie tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality might have no impact on customer service on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal option or each of the plans. They provide 3 plans — little company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information gives you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A little old look of the application, you might discover there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of the offer, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to provide this program a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from there. Internet Chat Lines