Why choose Crisp? Internet Chat Options
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics might be significant for you also. Internet Chat Options
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live talks we attempted had that attribute, a few at higher price tagsothers combined with a badly executed search feature, and so the history wasn’t available. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake once. We can’t limit on the connections we make because we actually wish to earn contact with them all. Unlimited contacts was what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do in Storyblok, we do not want to limit the user to the use of this system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a good way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics people live talks offer. To be honest, we’re not sending many emails, because we also hate spam on the side. So we want to send specific emails to particular target groups and again: we really like the execution in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Amount of agents
The broker seats is rather Intriguing, it is something that you can control. You could choose one accounts for the entire team (which is cheap with most options ), or you could go for a single seat for every team member. Since we like to get this personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have begun to compare the first paid plan contrary to most of the high tier plans to observe how the cost scales again. The highest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for analyzing. Internet Chat Options
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our tools – so we focused on how they work and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we contrasted the lower grade plans and attribute together with the maximum tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those feature we did not need but would need to pay for. We are glad to say that we believe we got the very best match for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you want to find your best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We could have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all clients that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you’ve got a query or want to tell us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! Internet Chat Options