Intro Internet Chat Options
There’s no reason live chat shouldn’t be simple. Internet Chat Options
It’s about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet stores offer you a much too intimidating interface with tools that are overkill for this type of basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small companies provide instant answers and convert more prospects.
You’re not likely to locate anything mad with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with customers who want answers fast.
So let’s take a deeper look into the live chat platform to know who it is best for and which of those attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s generally positive evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the app is simple to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Chat on G2 Crowd said they were in a position to persuade customers to commit to a purchase within moments of communication through the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their products without the use of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that making it difficult to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your traffic. By way of example, if you are sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real-time. So if somebody is considering a pair of shoes that you sell on your website, you know exactly what to start speaking about, and you have the tools for creating canned responses for specific parts of your website. Internet Chat Options
The obvious start to this particular review is the actual chat interface. Does it feel useable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees all the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the chats arrive in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like before, during and after the dialog. Don’t hesitate to change around colors, set triggers for as soon as the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You have the opportunity to go with the default option stylings (which is nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who would like to manage live chats while on the move. By way of example, if you have to leave the workplace but still wish to provide the best support on the market, you won’t need to fret about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are carried over to the cellular programs. You have settings for actually executing the talks, along with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your site in real time. Your customer support is constantly managed, since it functions like texting from the cell phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics with time. You can track your customer satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will discover for live chat. By way of example, a site is provided for reading about updates and suggestions, while the Guides page is full of information about how to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are potential and they also offer email support in-app and on the website for all programs. Internet Chat Options
Pure Chat does not have a free trial. But you do not want one at all, since the company delivers a solid free plan you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of characteristics that you don’t get together with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, a one day discussion history and native cellular apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything from the former plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 a month you get everything out of the former plan and service for ten users, five sites, an unlimited chat history and the ability to remove the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can help you keep expenses down. In this article, we discuss with you some answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not satisfied with their services. Read these instructions to learn the cancelation terms along with other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
When deciding upon a live chat software, it’s essential that the software integrates with other applications your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with only a couple of products and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for businesses with big support teams. Internet Chat Options