Why Select Crisp? Invalid
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect choice for your business and startup as well. You will understand how to compare live talks and that metrics could be important for you too. Invalid
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are looking for quality service and not quantity as well as the pricing seems to outperform the advantage. Our choice was apparent at the moment: we had to move on.
We found 14 times background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we tried had this feature, some at higher price tagsothers together with a badly executed search feature, therefore the background wasn’t available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can not restrict on the connections we create because we really want to make contact with all of them. Endless contacts was what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the identical way we do in Storyblok, we do not want to restrict the user to the use of the system (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a good way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most options we tested and largely available in the first paid program.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics those live talks provide. In all honesty, we’re not sending many mails, because we hate spam on the side. So we want to send specific mails to specific target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent chairs is kinda Intriguing, it is something that you can control. You could choose one accounts for the entire group (which can be cheap with the majority of solutions), or you might go for a single seat for each team member. Since we want to get this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We have started to compare the very first paid plan against most of the high tier plans to observe how the price scales again. The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their highest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for analyzing. Invalid
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools – so we concentrated on how they work and perform with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier programs and attribute together with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those attribute we did not need but would need to pay for. We are pleased to state we think we have the very best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you want to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of customers that are looking for a live discussion . We have updated to the Crisp unlimited plan some time ago, and are glad we made that decision. If you’ve got a question or wish to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Invalid