Why Select Crisp? Invalid Error
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right choice for your company and startup as well. You may know how to compare live talks and that metrics might be important for you too. Invalid Error
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity as well as the pricing appears to outperform the advantage. Our decision was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live chats we attempted had that feature, some at higher price tagsothers together with a badly implemented search feature, and so the history was not accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we make because we really want to make contact with them all. Endless contacts was what we were searching for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do in Storyblokwe do not want to restrict the consumer to the usage of the system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most solutions we tested and mainly available in the first paid program.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics people live chats offer. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we like to send certain emails to specific target groups and : we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent chairs is kinda Interesting, it is something you can control. You could choose 1 account for the whole group (which is cheap with most solutions), or you might go for a single chair for every team member. Since we want to have this personal approach to our customers the idea of using one account for the whole group was dropped instantly. We’ve begun to compare the very first paid plan contrary to the majority of the high tier programs to observe the way the price scales . The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Invalid Error
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they work and function with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower grade plans and attribute with the highest tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”end” and those feature we did not need but would need to cover. We are pleased to say we think we have the very best match for us, maybe it will fit as well for you. We found the list of 8 facets above is all you want to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of clients who are searching for a live chat . We’ve updated to the Crisp endless plan a while ago, and are glad we made that choice. In case you have a query or wish to tell us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Invalid Error