Summary Invitation Set Up
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Invitation Set Up
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many steps are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox part, available in the program’s sidebar — there land all the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can immediately check their information this handy little feature is placed on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve site visitors section, informing us about each the folks on our website.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, fast reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You’ve only two strategies: one is very basic and another one might not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Invitation Set Up
A nice addition that they Provide is that which they call a Callback attribute. What it does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they are saying:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a lot of time searching through your shop on mobile, they will definitely find it very convenient.
If that’s not enough, They are throwing an API for programmers, which is the entire documentation developers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which monitor the level of your customer service.
Concerning the Plan, The whole site looks really nice and that I may even say that UX does not lack in that section. There is one thing which confused me when I had been on the primary websiteI clicked on the conversation window three days, before I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a basic live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they provide, and I think They will be scaling and supplying different plans with a wider selection of features To satisfy their future customers. Invitation Set Up