Why Select Crisp? Ios Check Push Notification Enabled
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right decision for your business and startup as well. You will understand how to compare live talks and that metrics might be important for you also. Ios Check Push Notification Enabled
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the benefit. Our decision was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tagsothers combined with a poorly implemented search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can’t restrict on the connections we create because we really wish to earn contact with all of them. Endless contacts was what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do at Storyblokwe don’t wish to restrict the consumer to the use of this machine (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most solutions we tested and largely available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content based on some metrics those live chats offer. In all honesty, we’re not sending many mails, because we also hate spam on the side. So we want to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Intriguing, it’s something that you can control. You could choose one account for the entire group (which can be cheap with most options ), or you might go for one chair for each team member. Since we like to get that personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We have started to compare the very first paid plan contrary to most of the high tier plans to observe how the cost scales . The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was great for analyzing. Ios Check Push Notification Enabled
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools – so we focused on how they work and perform together with Slack. We analyzed some of them and many are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we compared the lower tier programs and attribute with the maximum tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those feature we did not need but would need to pay for. We’re glad to say we believe we got the very best match for us, maybe it will fit as nicely for you. We found the listing of 8 aspects above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all clients that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful that we made that choice. In case you have a question or wish to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Ios Check Push Notification Enabled