Why choose Crisp? Ios Help Desk
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect decision for your business and startup too. You will know how to compare live talks and that metrics might be significant for you too. Ios Help Desk
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality service and not quantity as well as the pricing seems to outperform the advantage. Our choice was clear at that moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live chats we tried had that feature, a few at higher price tagsothers together with a poorly executed search feature, and so the history was not accessible. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can’t limit on the connections we create because we really wish to earn contact with them all. Unlimited contacts was what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do at Storyblok, we do not want to restrict the consumer to the usage of this machine (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live chats offer. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send certain mails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of solutions), or you could go for a single chair for each team member. Since we want to have that personal approach to our customers the notion of using one account for the whole group was dropped immediately. We’ve begun to compare the very first paid program against most of the high tier programs to see how the cost scales . The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Ios Help Desk
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources – so we concentrated on how they operate and function with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one channel to reply to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade plans and feature with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”ending” and those feature we did not need but would need to pay for. We’re glad to state that we believe we have the very best match for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We might have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all customers who are searching for a live chat themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad we made that choice. In case you have a question or wish to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Ios Help Desk