Why choose Crisp? Iphone Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right choice for your business and startup as well. You may understand how to compare live chats and which metrics might be significant for you also. Iphone Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was intriguing. All live chats we tried had that attribute, a few at higher price tagsothers together with a poorly executed search feature, and so the background was not available. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can not limit on the connections we make because we actually wish to earn contact with them all. Endless contacts was what we were looking for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They think the same way we do at Storyblok, we don’t wish to limit the consumer to the usage of the system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most options we analyzed and largely available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics people live talks provide. In all honesty, we’re not sending many mails, because we hate spam on our side. So we like to send certain mails to specific target groups and : we really like the implementation in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Interesting, it’s something that you can control. You could choose one account for the entire group (which is cheap with the majority of options ), or you could go for a single chair for every team member. Since we want to have this personal approach to our clients the idea of using one account for the whole team was dropped instantly. We’ve begun to compare the very first paid plan against the majority of the high tier plans to see the way the cost scales . The greatest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for testing. Iphone Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our tools – so we focused on how they operate and perform with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we contrasted the lower tier plans and feature with the highest tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those feature we did not need but might need to cover. We are pleased to say that we believe we got the best match for us, maybe it will fit as nicely for you. We saw the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible great people (thank You!) And companies all around the world. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of clients that are searching for a live chat . We have updated to the Crisp unlimited plan some time ago, and are glad that we made that choice. If you’ve got a question or want to tell us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Iphone Live Chat Software