Why choose Crisp? Ipm Software Live Chat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right decision for your company and startup as well. You will know how to compare live talks and that metrics might be significant for you too. Ipm Software Live Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which somehow shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the benefit. So our choice was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had that attribute, a few at higher price tagsothers together with a badly executed search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we create because we actually want to earn contact with them all. Endless contacts was what we were looking for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do in Storyblok, we don’t wish to limit the user to the use of the machine (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a good method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most solutions we tested and mainly available in the first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content according to some metrics people live chats provide. To be honest, we’re not sending many emails, because we also hate spam on the side. So we like to send specific mails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Intriguing, it is something you can control. You could choose 1 account for the whole team (which is cheap with most solutions), or you could go for one chair for every team member. Since we like to get this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We’ve begun to compare the very first paid program against the majority of the high tier programs to see how the price scales . The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. Ipm Software Live Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our tools already – so we focused on how they operate and function together with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower grade programs and attribute together with the maximum tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”end” and those attribute we didn’t need but might have to pay for. We are glad to state that we believe we got the very best fit for us, perhaps it will fit as well for you. We found that the listing of 8 aspects above is all you want to locate your best match.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all customers that are searching for a live chat . We have updated to the Crisp endless plan a while ago, and are thankful that we made that decision. In case you have a question or want to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Ipm Software Live Chat