Why choose Crisp? Ips Chatbox
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect choice for your business and startup as well. You may understand how to compare live chats and which metrics might be important for you also. Ips Chatbox
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity and the pricing appears to outperform the benefit. So our choice was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live talks we tried had that feature, a few at higher price tagsothers combined with a poorly implemented search feature, therefore the background was not available. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can not limit on the connections we make because we actually want to earn contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do in Storyblok, we don’t wish to restrict the consumer to the usage of the machine (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a good method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we tested and largely available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live talks provide. In all honesty, we are not sending many emails, because we hate spam on the side. So we like to send specific emails to particular target groups and : we really enjoy the execution in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is rather Intriguing, it is something you can control. You could choose 1 accounts for the whole team (which can be cheap with most options ), or you could go for one seat for every team member. Since we like to get this personal approach to our customers the notion of using one account for the entire team was dropped instantly. We’ve begun to compare the very first paid program against the majority of the high tier programs to see how the cost scales . The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Ips Chatbox
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade programs and feature with the maximum tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those feature we did not need but would have to cover. We’re glad to say we think we got the very best match for us, perhaps it will fit as nicely for you. We found that the list of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of clients who are searching for a live chat . We’ve upgraded to the Crisp endless plan some time ago, and are thankful that we made that choice. If you have a query or want to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Ips Chatbox