Why choose Crisp? Iris Software Live Chat
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right choice for your business and startup too. You may understand how to compare live talks and that metrics might be important for you also. Iris Software Live Chat
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the advantage. Our decision was apparent at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live chats we tried had that feature, a few at higher price tagsothers combined with a badly implemented search feature, and so the history was not available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t limit on the connections we make because we really want to make contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the identical way we do in Storyblokwe do not wish to restrict the consumer to the usage of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live talks provide. To be honest, we are not sending many emails, because we also hate spam on the side. So we like to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Interesting, it is something that you can control. You could choose 1 accounts for the entire group (which is cheap with the majority of solutions), or you could go for a single chair for each team member. Since we want to get this personal approach to our customers the notion of using one accounts for the entire group was dropped immediately. We’ve begun to compare the very first paid program contrary to most of the high tier programs to see the way the price scales again. The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was excellent for testing. Iris Software Live Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one channel to reply to your users using a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we compared the lower grade plans and attribute with the highest tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those attribute we did not need but might need to pay for. We’re glad to state that we believe we have the best match for us, maybe it will fit as well for you. We saw the list of 8 facets above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We might have had the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all clients that are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you’ve got a question or want to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Iris Software Live Chat