Intro Is Pure Chat Free
There’s no motive live chat shouldn’t be easy. Is Pure Chat Free
It is about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small companies deliver instant replies and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with clients who need answers quickly.
So let’s take a deeper look into the live chat platform to understand who it is best for and which of the features are impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s normally favorable evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user friendly interface. They also like how the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd said they have been able to convince customers to commit to a purchase within minutes of communication through the program. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He explained that making it difficult to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you can monitor your traffic. For example, if you’re sitting on the Chat backend you have the ability to see which users are browsing your website in real time. So if someone is looking at a pair of shoes that you sell on your website, you understand exactly what to start talking about, and you even have the tools for creating canned responses for specific parts of your site. Is Pure Chat Free
The obvious beginning to this review is the true chat interface. Does it feel useable for both novices and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees each the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the talks arrive in real time ), but it also lets you view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you can schedule when you are available for chatting so that clients know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like prior to, during and following the dialog. Don’t hesitate to modify about colors, set triggers for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You have the opportunity to go with the default option stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who’d love to manage live chats while on the go. By way of instance, if you have to leave the workplace but still want to give the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the mobile apps. You’ve got settings for actually carrying out the chats, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your website in real time. Your customer service is constantly handled, since it works like texting from your phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of example, a blog is provided for reading about updates and tips, while the Guides page is filled with information about how to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email support in-app and on the web site for all programs. Is Pure Chat Free
Pure Chat doesn’t have a free trial. But you do not need one at all, since the provider delivers a solid free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a wide set of features that you don’t get together with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for a single user, one website, unlimited chats per month, a one day chat history and native mobile programs.
Starter — For $20 a month you receive support for two users, two websites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five users, three sites and 90 days of chat history.
Growing — For $100 per month you get everything out of the previous plan and support for ten users, five websites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We like the Free program for individuals simply testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to find out more about how using a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may assist you in keeping expenses down. In this article, we share with you a few answers from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not pleased with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ inquiries from anywhere.
When deciding upon a live chat software, it’s essential that the program integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with just a few products and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with large aid teams. Is Pure Chat Free