Overview It Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of the tool, and using live chat available on your own site is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. It Chat
The Live chat program itself is a great deal more involved than your normal client. You’ll be able to see every one of those visitors that are on your site at any given time, as well as their own IP address, their own referral origin, their local time, working system and a whole lot more. Though some of the info will be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a site which looks somewhat old fashioned. It looks like it’s packed with ads, but it is only a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If you want to match your Website’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between representatives. The other agent can follow the case and reply within seconds. It’s helpful when an agent does not possess the knowledge to address the instance. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. It Chat
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole site. The image on the main page is a Stock picture which provides you the impression that everything there does not have any personality too. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might not have any impact on customer service on your website, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is your ideal alternative or all the plans. They provide 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info gives you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you may find there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (out of further operators) can be retrieved with this free time trial period. Provide Support will not always harass you if you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to provide this program a download, check it out for 30 days, and choose at the end of the free period if you’d like to continue from there. It Chat