Introduction It Chat Support
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this tool, and having live chat available on your own website is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. It Chat Support
The Live chat app itself is much more involved than your normal client. You will be able to see every one of those visitors that are on your site at any particular time, in addition to their own IP address, their own referral source, their local time, operating system and a whole lot more. Though some of the info is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You’re brought to a site that looks a little old fashioned. It looks like it’s packed with advertisements, except it is only a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions between representatives. Another agent can follow the case and answer within seconds. It’s helpful when an agent does not possess the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. It Chat Support
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any character too. The movie tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might not have any impact on customer service on your site, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your best option or each of the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info provides you an insight into what customers are looking for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the application, you might find there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (outside of further operators) can be accessed with this free time trial period. Provide Support will not always harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and support that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to keep from there. It Chat Support