Overview It Help Desk Software
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are many customizable aspects of this particular tool, and using live chat which can be found on your website is a process which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. It Help Desk Software
The Live chat app is a great deal more involved than your normal customer. You’ll have the ability to observe every one of those visitors which are on your site at any particular time, in addition to their own IP address, their own referral source, their local time, working system and a whole lot more. While some of this info is going to be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a website that looks a little old fashioned. It looks like it is full of advertisements, except it’s just a site version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats involving agents. Another representative can follow the situation and answer within minutes. It’s helpful when an agent does not possess the knowledge to solve the case. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. It Help Desk Software
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character might have no effect on customer support on your site, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is your ideal option or each of the plans. They provide 3 plans — little business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info gives you an insight into what customers are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the application, you might find there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of additional operators) could be retrieved with this absolutely free time trial period. Provide Support will not continually harass you if you don’t take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and support that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to give this app a download, check it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. It Help Desk Software