Why Select Crisp? It Live Chat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right choice for your company and startup too. You may know how to compare live talks and that metrics might be significant for you also. It Live Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at that moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we attempted had that feature, some at higher price tags, others combined with a badly implemented search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we make because we really wish to earn contact with them all. Endless contacts was what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do in Storyblok, we don’t want to restrict the user to the use of the system (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content based on some metrics those live chats provide. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to specific target groups and : we really enjoy the execution in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Intriguing, it is something that you can control. You could choose 1 account for the entire team (which can be cheap with the majority of options ), or you could go for one seat for every team member. Since we like to have that personal approach to our clients the notion of using one account for the entire team was dropped instantly. We have started to compare the first paid program contrary to most of the high tier programs to see how the price scales again. The greatest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was excellent for analyzing. It Live Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we concentrated on how they work and function together with Slack. We tested some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade programs and attribute with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”ending” and those feature we didn’t need but might have to cover. We’re glad to state we believe we have the very best match for us, maybe it will fit as nicely for you. We saw the list of 8 aspects above is all you want to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all clients who are searching for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are thankful we made that choice. In case you have a question or want to tell us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! It Live Chat