Intro It Support Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and having live chat which can be found on your own website is a process which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. It Support Chat
The Live chat program itself is a great deal more involved than your normal client. You’ll be able to observe each of those visitors that are on your site at any given time, as well as their IP address, their referral origin, their local time, working system and a whole lot more. While some of this info is going to be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a website which seems somewhat old fashioned. It seems like it’s full of advertisements, except it’s only a site version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you should take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats between agents. Another agent can follow-up the situation and answer within seconds. It’s helpful when an agent does not have the knowledge to address the instance. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. It Support Chat
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the belief that everything there does not have any character too. The movie tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer service on your site, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your ideal option or each the plans. They offer 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info gives you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A little old look of the program, you might find there what you need to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All features (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from that point. It Support Chat