Introduction It Support Live Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of the tool, and using live chat which can be found on your website is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. It Support Live Chat
The Live chat program itself is much more involved than your average client. You will have the ability to see every one of the visitors that are on your website at any given time, as well as their own IP address, their referral source, their regional time, operating system and much more. While some of this info will be much more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a site that seems somewhat old fashioned. It looks like it is packed with ads, except it is just a site edition of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you ought to take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats involving representatives. Another representative can follow-up the case and answer within seconds. It is useful when an agent does not possess the knowledge to solve the case. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. It Support Live Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole website. The picture on the home page is a Stock picture which provides you the impression that everything there does not have any personality as well. The video tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality might have no impact on customer service on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal option or all of the plans. They offer 3 plans — small business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info gives you an insight in what customers are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you may find there what you need to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (outside of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you do not take advantage of the supply, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period whether you would like to continue from that point. It Support Live Chat