Overview It Was Nice To Chat With You
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of this particular tool, and using live chat available on your own site is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. It Was Nice To Chat With You
The Live chat program is much more involved than your normal client. You’ll be able to see each of those visitors that are on your site at any given time, as well as their own IP address, their referral source, their local time, working system and much more. While some of this information is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a website that looks a little old fashioned. It seems like it’s full of ads, except it’s just a site edition of ProvideSupport. If you won’t let that bother you too much, you may read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving representatives. Another agent can follow the situation and reply within seconds. It is useful when an agent does not have the knowledge to address the case. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. It Was Nice To Chat With You
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the main page is a Stock image which gives you the impression that everything there does not have any character too. The movie tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of character here might have no effect on customer service on your website, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is your ideal alternative or each the plans. They offer 3 plans — little business using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info provides you an insight in what customers are searching for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A little old look of the application, you might discover there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any price for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to provide this program a download, try it out for 30 days, and choose in the end of the free period if you would like to keep from there. It Was Nice To Chat With You