Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, accessible in the app’s sidebar — there territory each the incoming requests from your customers. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When conversing with your Clients you can immediately check their information — this handy little attribute is put on the right and it’s useful when targeting your customers’ needs. What is more, below we have site visitors department, informing us about each of the people on our website.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, fast answer or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to change between the programs to answer. All messages out of social networks appear right in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time searching through your shop on mobile, they will definitely find it very convenient.
In case that is not sufficient, They are throwing an API for developers, that’s the whole documentation programmers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer services.
In terms of the Plan, The whole site looks really nice and I may also say that UX doesn’t lack in that section. There’s one thing that confused me though: when I had been on the main websiteI clicked on the conversation window three times, before I realized that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are searching for a basic live chat solution, it truly does come for a reasonable price.