Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is I could see just how many steps are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, accessible from the app’s sidebar — there territory each of the incoming requests from your clients. Then, we have a section Chats, where you can view your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their information — this convenient little feature is put on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors department, telling us about all the folks on our website.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you change between the programs to reply. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on mobile, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, that’s the entire documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which track the level of your customer service.
Concerning the Plan, The entire site looks really nice and I can also say that UX doesn’t lack in that department. There is one thing that confused me when I had been on the primary site I clicked on the chat window three times, before I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are searching for a basic live chat solution, it actually will come for a fair price.