How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the advantage. So our decision was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was interesting. All live talks we attempted had this feature, some at higher price tagsothers together with a poorly executed search feature, and so the background was not available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we really want to earn contact with them all. Endless contacts was what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do in Storyblok, we do not want to restrict the user to the usage of this system (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics people live chats offer. To be honest, we’re not sending many emails, because we also hate spam on the side. So we want to send specific emails to specific target groups and again: we really enjoy the implementation in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources already – so we concentrated on how they operate and function together with Slack. We analyzed some of them and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we compared the lower tier plans and attribute with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”end” and those feature we did not need but would have to pay for. We’re glad to state that we think we have the very best fit for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you need to find your own best match.