How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the advantage. Our choice was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live talks we attempted had this feature, some at higher price tagsothers combined with a badly executed search feature, therefore the background was not available. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the connections we make because we actually wish to earn contact with all of them. Endless contacts was what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the identical way we do at Storyblok, we do not want to restrict the user to the use of the machine (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those triggers are a good way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in all options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics those live chats provide. In all honesty, we’re not sending many emails, because we hate spam on our side. So we want to send specific emails to specific target groups and : we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools – so we concentrated on how they work and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower grade programs and attribute with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those feature we didn’t need but might have to cover. We are pleased to state we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to find your own best match.