How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality service and not quantity and the pricing appears to outperform the advantage. Our choice was apparent at that moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we attempted had that feature, a few at higher price tagsothers combined with a badly executed search feature, and so the history was not available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the connections we make because we actually want to earn contact with them all. Unlimited contacts was exactly what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They believe the same way we do at Storyblokwe don’t wish to limit the consumer to the usage of this machine (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all options we analyzed and largely available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live talks offer. To be honest, we are not sending many emails, because we also hate spam on the side. So we like to send specific emails to specific target groups and : we really like the execution in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and function together with Slack. We tested some of these and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier programs and attribute with the maximum tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those feature we did not need but would need to cover. We are glad to state we think we have the very best fit for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you want to locate your best fit.