Introduction Jchat Joomla
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are many customizable facets of the particular tool, and having live chat which can be found on your own website is a process which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Jchat Joomla
The Live chat program itself is much more involved than your average client. You’ll have the ability to observe every one of those visitors that are on your site at any particular time, as well as their IP address, their own referral source, their regional time, working system and a whole lot more. Though some of this information will be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re brought to a site which seems a little old fashioned. It looks like it is full of advertisements, but it’s just a website version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you should take, like customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions involving representatives. Another representative can follow the situation and reply within seconds. It’s helpful when an agent doesn’t possess the knowledge to solve the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Jchat Joomla
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock image which provides you the impression that everything there does not have any character too. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality might not have any impact on customer service on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your best option or all of the plans. They provide 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info provides you an insight in what clients are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the program, you might find there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of additional operators) could be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you if you don’t take advantage of the supply, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Jchat Joomla