Summary Jive Chat
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Jive Chat
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is that I could see just how many measures are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox section, accessible from the app’s sidebar — there land all of the incoming requests from your customers. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data this handy little attribute is put on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we have website visitors section, informing us about each of the people on our site.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and the other one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Jive Chat
A nice addition that they Offer is that which they call a Callback feature. What it really does is that people could leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your store on cellular, they will definitely find it very convenient.
In case that’s not sufficient, They’re throwing an API for developers, which is the entire documentation developers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry just for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which track the level of your customer service.
In terms of the design, The entire website looks really nice and that I may even say that UX doesn’t lack in that department. There is one thing that confused me when I had been on the main websiteI clicked on the conversation window three times, until I realized I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re searching for a standard live chat solution, it truly will come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I think They’ll be scaling and supplying other plans using a larger range of features To satisfy their future customers. Jive Chat