Summary Jivi Mobile
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Jivi Mobile
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are still left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox part, accessible in the app’s sidebar — there territory all of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your current discussions. It looks like this:
When chatting with your Customers you can immediately check their data this handy little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What is more, below we have website visitors department, telling us about each the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Jivi Mobile
A nice addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo will not make you switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time searching through your store on cellular, they will definitely find it very convenient.
If that’s not sufficient, They’re throwing an API for programmers, that’s the entire documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which monitor the level of your customer services.
In terms of the design, The entire site looks very nice and I may also say that UX doesn’t lack in that department. There’s 1 thing which confused me though: when I had been on the primary site I clicked on the chat window three times, until I realized that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a basic live chat option, it actually does come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and supplying different programs with a wider selection of attributes To satisfy their future clients. Jivi Mobile