Overview Jivo Chat Help
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Jivo Chat Help
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox section, accessible from the app’s sidebar — there land all of the incoming requests from the customers. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data this convenient little attribute is put on the right and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about all of the people on our website.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You’ve just two strategies: one is very basic and another one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Jivo Chat Help
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they are stating:”Chat is suitable for accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to answer. All messages out of social networks look directly in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will surely find it very convenient.
In case that’s not sufficient, They are throwing an API for developers, that’s the entire documentation developers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which monitor the level of your customer services.
Concerning the design, The entire site looks really nice and I can even say that UX does not lack in that section. There’s 1 thing that confused me though: when I was on the main site I clicked on the conversation window three days, before I understood that I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are searching for a standard live chat option, it truly will come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and supplying different plans with a larger range of attributes To meet their future customers. Jivo Chat Help