Summary Jivo Chat Mobile App
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Jivo Chat Mobile App
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox section, accessible in the app’s sidebar — there land each the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to view your current conversations. It looks like this:
When conversing with your Customers you can quickly check their information — this convenient little attribute is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about all the folks on our site.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user authors to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You’ve just two strategies: one is quite basic and the other one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Jivo Chat Mobile App
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they’re stating:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the apps to reply. All messages from social networks look directly in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
In case that’s not enough, They’re throwing an API for developers, that’s the whole documentation programmers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that track the quality of your customer service.
Concerning the Plan, The entire site looks very nice and I can even say that UX doesn’t lack in that department. There’s one thing that confused me when I had been on the main site , I clicked on the conversation window three times, until I realized that I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a standard live chat solution, it actually does come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they provide, and I think They’ll be scaling and providing different plans with a wider selection of features To meet their future customers. Jivo Chat Mobile App