Summary Jivo Chat Tray
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Jivo Chat Tray
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox section, accessible from the app’s sidebar — there land each the incoming requests from your customers. Then, we have a section Chats, where you are able to view your current conversations. It looks like this:
When chatting with your Customers you can immediately check their information this convenient little feature is put on the right and it’s useful when targeting your clients’ needs. What’s more, below we have site visitors section, telling us about each the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they want to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You’ve only two plans: one is very basic and another one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Jivo Chat Tray
A nice addition that they Offer is that which they call a Callback attribute. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to reply. All messages out of social networks look directly in the JivoChat desktop and/or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your store on mobile, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which track the level of your customer services.
Concerning the design, The entire site looks very nice and I can also say that UX does not lack in that section. There is 1 thing that confused me when I had been on the main websiteI clicked on the chat window three days, until I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re looking for a basic live chat solution, it truly does come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they’re really good in what they provide, and I believe They will be scaling and supplying other plans with a wider selection of features To satisfy their future customers. Jivo Chat Tray