Summary Jivo Chat Websites
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Jivo Chat Websites
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see just how many steps are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, available from the app’s sidebar — there land all the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to view your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their data — this convenient little feature is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, telling us about each of the folks on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, fast reply or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You have only two strategies: one is very basic and the other one may not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Jivo Chat Websites
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on mobile, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for developers, which is the whole documentation developers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that track the quality of your customer service.
Concerning the Plan, The whole site looks really nice and I can even say that UX does not lack in that section. There is 1 thing that confused me though: when I had been on the primary site , I clicked on the conversation window three times, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a basic live chat solution, it actually will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they are really good in what they provide, and I believe They’ll be scaling and providing other programs using a wider range of attributes To meet their future customers. Jivo Chat Websites