Overview Jivo Tv App
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Jivo Tv App
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see how many measures are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox section, available in the app’s sidebar — there territory all the incoming requests from the customers. Then, we’ve got a section Chats, where you can see your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their data this convenient little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about each the people on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they want to chat, quick reply or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and the other one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. Jivo Tv App
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors could leave you their number and you can call them back at your earliest convenience. On their website they’re saying:”Chat is convenient for accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not make you change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will definitely find it rather convenient.
In case that’s not sufficient, They are throwing an API for developers, which is the entire documentation programmers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which monitor the level of your customer services.
In terms of the design, The whole website looks very nice and that I can even say that UX does not lack in that department. There’s one thing that confused me when I had been on the primary site , I clicked on the conversation window three times, before I realized I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re searching for a basic live chat option, it actually will come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They will be scaling and supplying different programs using a larger selection of attributes To meet their future customers. Jivo Tv App