Summary Jivochat Alternative
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Jivochat Alternative
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox section, accessible from the app’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this handy little feature is put on the correct and it’s useful when targeting your clients’ needs. What’s more, below we have website visitors department, telling us about each of the people on our site.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the perfect bottom, asking if they wish to chat, fast answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Jivochat Alternative
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that people can leave you their number and you can call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it rather convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which monitor the quality of your customer services.
Concerning the Plan, The whole website looks very nice and that I can also say that UX doesn’t lack in that department. There’s 1 thing that confused me when I had been on the main websiteI clicked on the chat window three days, before I understood I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a basic live chat solution, it actually does come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and providing different plans using a wider range of features To satisfy their future customers. Jivochat Alternative