Introduction Jivochat And Bigcommerce
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Jivochat And Bigcommerce
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see how many steps are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox section, accessible from the program’s sidebar — there territory each the incoming requests from the customers. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Clients you can immediately check their information — this convenient little attribute is placed on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we have website visitors department, telling us about all the folks on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they wish to chat, quick answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You’ve just two plans: one is very basic and another one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Jivochat And Bigcommerce
A nice addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that is not enough, They’re throwing an API for programmers, which is the entire documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the quality of your customer services.
In terms of the design, The whole website looks very nice and that I may even say that UX doesn’t lack in that department. There’s one thing that confused me when I was on the primary site , I clicked on the chat window three days, before I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re searching for a standard live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I think They’ll be scaling and providing different programs with a wider selection of attributes To satisfy their future clients. Jivochat And Bigcommerce