Overview Jivochat Android
Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Jivochat Android
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, accessible from the program’s sidebar — there land all the incoming requests from your clients. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data this handy little attribute is placed on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we have website visitors section, telling us about each of the folks on our site.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one may not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Jivochat Android
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that people can leave you their amount and you can call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the programs to answer. All messages out of social networks look directly in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your store on mobile, they will definitely find it rather convenient.
In case that’s not enough, They’re throwing an API for developers, which is the entire documentation developers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that monitor the quality of your customer services.
Concerning the Plan, The entire website looks really nice and I can even say that UX does not lack in that department. There is one thing which confused me though: when I was on the main site I clicked on the conversation window three times, before I realized that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are searching for a standard live chat option, it actually will come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I believe They will be scaling and supplying other plans with a larger range of features To meet their future clients. Jivochat Android