Introduction Jivochat Api
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Jivochat Api
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see how many measures are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox section, available from the program’s sidebar — there land each the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little feature is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we have site visitors section, informing us about all of the folks on our site.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Jivochat Api
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you switch between the programs to answer. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time searching through your shop on cellular, they will definitely find it rather convenient.
In case that’s not enough, They are throwing an API for programmers, that’s the entire documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which track the quality of your customer service.
Concerning the design, The whole site looks really nice and I can even say that UX does not lack in that department. There is 1 thing that confused me though: when I had been on the main site , I clicked on the chat window three days, until I understood I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are looking for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they provide, and I think They will be scaling and providing other programs with a larger range of attributes To satisfy their future clients. Jivochat Api