Summary Jivochat Blog
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! Jivochat Blog
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up process is I could see how many steps are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox part, accessible in the app’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to view your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their information this handy little feature is placed on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we have website visitors section, informing us about all of the people on our website.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast reply or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is very basic and another one might not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Jivochat Blog
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is convenient for accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you switch between the programs to answer. All messages from social networks appear right in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a lot of time searching through your store on cellular, they will surely find it rather convenient.
In case that’s not enough, They are throwing an API for developers, which is the whole documentation programmers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that track the quality of your customer services.
In terms of the Plan, The whole site looks really nice and that I can even say that UX doesn’t lack in that section. There’s 1 thing which confused me though: when I had been on the main site , I clicked on the chat window three days, before I realized that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a standard live chat solution, it actually does come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and supplying other plans using a larger selection of features To satisfy their future clients. Jivochat Blog