Introduction Jivochat Brasil
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Jivochat Brasil
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is I could see just how many steps are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, accessible in the program’s sidebar — there land each of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Customers you can quickly check their information this handy little attribute is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we have website visitors department, informing us about each of the people on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, quick answer or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Jivochat Brasil
A Wonderful addition that they Offer is that which they call a Callback feature. What it really does is that visitors could leave you their amount and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on mobile, they will surely find it very convenient.
In case that is not sufficient, They are throwing an API for programmers, that’s the whole documentation programmers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that track the quality of your customer services.
Concerning the Plan, The whole site looks really nice and that I can even say that UX does not lack in that department. There is 1 thing which confused me when I had been on the primary site , I clicked on the chat window three times, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are searching for a standard live chat solution, it truly does come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They will be scaling and supplying different plans using a larger selection of features To satisfy their future clients. Jivochat Brasil