Summary Jivochat Browser
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Jivochat Browser
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many measures are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox section, available in the program’s sidebar — there territory all the incoming requests from the clients. Then, we have a section Chats, where you are able to view your current discussions. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little feature is placed on the correct and it is invaluable when targeting your customers’ needs. What is more, below we have website visitors section, telling us about each of the folks on our website.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, fast answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You’ve only two plans: one is quite basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Jivochat Browser
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the apps to answer. All messages from social networks look right in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a lot of time searching through your shop on mobile, they will surely find it rather convenient.
In case that’s not sufficient, They are throwing an API for developers, which is the entire documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that monitor the quality of your customer service.
Concerning the design, The entire site looks very nice and I may also say that UX doesn’t lack in that section. There is one thing which confused me when I had been on the main site I clicked on the conversation window three times, before I realized that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re looking for a basic live chat option, it truly will come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I think They’ll be scaling and providing different programs using a wider range of attributes To satisfy their future clients. Jivochat Browser