Summary Jivochat Button
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Jivochat Button
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are still left. Following is a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox section, accessible in the program’s sidebar — there land all of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little attribute is placed on the right and it is useful when targeting your clients’ needs. What’s more, below we have site visitors section, informing us about all the people on our website.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they want to chat, quick reply or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Jivochat Button
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to reply. All messages out of social networks look directly in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on cellular, they will surely find it very convenient.
If that is not enough, They are throwing an API for developers, that’s the whole documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that track the quality of your customer service.
In terms of the Plan, The whole site looks very nice and I can even say that UX does not lack in that department. There is one thing that confused me when I had been on the primary websiteI clicked on the chat window three times, until I realized that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are searching for a basic live chat option, it truly will come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they offer, and I think They’ll be scaling and supplying other plans using a larger range of features To satisfy their future customers. Jivochat Button