Overview Jivochat Chatbot
Let’s start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Jivochat Chatbot
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox part, available in the app’s sidebar — there land all the incoming requests from your customers. Then, we have a section Chats, where you are able to view your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little feature is put on the right and it is useful when targeting your customers’ needs. What’s more, below we have site visitors section, telling us about each the people on our site.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You’ve just two plans: one is very basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Jivochat Chatbot
A Wonderful addition that they Offer is that which they call a Callback feature. What it really does is that visitors can leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you change between the programs to reply. All messages from social networks appear directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your store on cellular, they will definitely find it very convenient.
If that is not enough, They’re throwing an API for programmers, that’s the entire documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that track the quality of your customer service.
In terms of the design, The whole site looks very nice and I can also say that UX doesn’t lack in that department. There is one thing which confused me when I was on the primary site , I clicked on the conversation window three times, until I realized I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re searching for a basic live chat solution, it actually does come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and providing different programs using a larger range of attributes To meet their future clients. Jivochat Chatbot