Overview Jivochat Como Funciona
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Jivochat Como Funciona
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is that I could see how many measures are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox part, accessible from the app’s sidebar — there territory each of the incoming requests from the customers. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this convenient little attribute is put on the right and it is invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors department, informing us about each the people on our site.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, fast answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve just two strategies: one is quite basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Jivochat Como Funciona
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their website they’re saying:”Chat is convenient for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to reply. All messages out of social networks look directly in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on cellular, they will surely find it rather convenient.
If that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation developers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer service.
In terms of the Plan, The entire site looks really nice and I may also say that UX does not lack in that department. There is one thing which confused me though: when I had been on the main site I clicked on the conversation window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are searching for a basic live chat solution, it truly does come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I think They will be scaling and supplying different programs using a wider selection of features To meet their future clients. Jivochat Como Funciona