Introduction Jivochat Como Usar
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Jivochat Como Usar
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox section, available from the app’s sidebar — there territory all of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your current conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this handy little attribute is put on the right and it is invaluable when targeting your clients’ needs. What’s more, below we have site visitors department, informing us about each the people on our site.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, fast reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You have just two plans: one is very basic and the other one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Jivochat Como Usar
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your store on cellular, they will surely find it rather convenient.
If that’s not enough, They are throwing an API for developers, that’s the entire documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that track the level of your customer service.
In terms of the Plan, The entire site looks very nice and I may even say that UX doesn’t lack in that section. There is one thing that confused me when I was on the main site I clicked on the conversation window three times, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are looking for a basic live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They’ll be scaling and providing other programs with a larger range of features To meet their future clients. Jivochat Como Usar