Overview Jivochat Costumers A Saying They Are Getting Message Not Delvered
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Jivochat Costumers A Saying They Are Getting Message Not Delvered
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox part, available from the app’s sidebar — there territory all the incoming requests from the clients. Then, we have a section Chats, where you are able to view your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little feature is put on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about each the folks on our website.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one might not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Jivochat Costumers A Saying They Are Getting Message Not Delvered
A nice addition that they Provide is what they call a Callback feature. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a lot of time browsing through your store on cellular, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, which is the whole documentation programmers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that track the level of your customer services.
In terms of the Plan, The whole site looks very nice and I can even say that UX does not lack in that section. There is one thing which confused me though: when I was on the main website, I clicked on the chat window three times, before I understood I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re looking for a basic live chat option, it truly does come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I think They’ll be scaling and supplying other programs with a wider selection of attributes To meet their future customers. Jivochat Costumers A Saying They Are Getting Message Not Delvered