Summary Jivochat Demo
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Jivochat Demo
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox part, available from the app’s sidebar — there land each of the incoming requests from the clients. Then, we have a section Chats, where you are able to view your current discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this convenient little attribute is placed on the correct and it is useful when targeting your clients’ needs. What is more, below we have site visitors section, telling us about each the people on our site.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast reply or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You’ve just two strategies: one is very basic and the other one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Jivochat Demo
A nice addition that they Provide is what they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to reply. All messages from social networks appear right in the JivoChat desktop or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on mobile, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the quality of your customer service.
Concerning the Plan, The entire website looks very nice and I can also say that UX doesn’t lack in that department. There is one thing which confused me when I had been on the primary websiteI clicked on the conversation window three times, before I understood that I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are searching for a standard live chat solution, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They’ll be scaling and providing different plans with a larger range of attributes To satisfy their future clients. Jivochat Demo