Overview Jivochat Developer Api
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Jivochat Developer Api
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is I could see how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox part, accessible from the program’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to see your current discussions. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little feature is placed on the correct and it’s useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about all the people on our site.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick answer or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is quite basic and another one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on what you require. Jivochat Developer Api
A nice addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the programs to answer. All messages from social networks look directly in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on mobile, they will surely find it rather convenient.
In case that is not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry just for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that track the level of your customer services.
Concerning the Plan, The whole website looks really nice and I can even say that UX does not lack in that department. There’s one thing that confused me when I had been on the main site I clicked on the conversation window three days, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re searching for a standard live chat option, it truly will come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they provide, and I think They’ll be scaling and providing different programs using a wider selection of features To satisfy their future customers. Jivochat Developer Api