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Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Jivochat Discount Coupon
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see how many measures are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox part, available in the app’s sidebar — there territory all of the incoming requests from your clients. Then, we have a section Chats, where you are able to see your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their data — this convenient little attribute is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we have website visitors department, informing us about each of the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they want to chat, fast reply or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You’ve just two plans: one is quite basic and another one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. Jivochat Discount Coupon
A nice addition that they Provide is what they call a Callback feature. What it does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on cellular, they will surely find it very convenient.
In case that is not enough, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that track the quality of your customer service.
In terms of the Plan, The entire website looks very nice and that I can also say that UX does not lack in that section. There’s one thing that confused me when I had been on the primary websiteI clicked on the conversation window three days, before I realized that I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are searching for a standard live chat option, it truly does come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They’ll be scaling and supplying different programs with a larger selection of features To satisfy their future customers. Jivochat Discount Coupon