Overview Jivochat Download
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Jivochat Download
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox section, available from the app’s sidebar — there land each of the incoming requests from the customers. Then, we’ve got a section Chats, where you can view your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their data — this convenient little attribute is placed on the correct and it’s useful when targeting your clients’ needs. What’s more, below we’ve site visitors department, telling us about each the folks on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You have just two plans: one is very basic and the other one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on what you require. Jivochat Download
A Wonderful addition that they Provide is what they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the apps to answer. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that’s not sufficient, They are throwing an API for programmers, which is the whole documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which track the level of your customer service.
In terms of the design, The entire website looks really nice and that I may also say that UX does not lack in that section. There is 1 thing which confused me when I had been on the primary site I clicked on the chat window three days, until I realized I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are searching for a standard live chat solution, it actually does come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I think They’ll be scaling and supplying different plans with a wider range of features To satisfy their future customers. Jivochat Download